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iCloud – iFeelScrewed

If you are reading this then the chances are you already know about Apple’s new iCloud service, announced at WWDC last week. I signed up for MobileMe when I bought an iPhone as I wanted to keep things in sync with my Mac Mini. It was OK but as a long term Google...

Reinstalling OS X

My iMac has a mysterious complaint: it keeps shutting down, about once a day, for no obvious reason. For a computer that is left on 24×7 to record TV and run offsite backup this is a bit of a problem. Yesterday, amongst other things, Apple techs had me wipe the...

iPad2

When Apple first announced the iPad I admit that I could not really see the use case but I quickly realised that this was the ideal device for my wife. She is not a major computer user, for example her email goes unread for ages because of the inconvenience of using a...

A tale of two customer service experiences

Calling a helpdesk feels like entering the tenth circle of hell and no one does it for fun. However what happens when you do can have a big impact on your opinion of the company, whether you remain as a customer and what you say to your friends and colleagues. Two...

OS X Keyboard shortcuts

An article on keyboard shortcuts in HowToGeek caught my eye this morning. The richness of keyboard shortcuts in OS X continues to amaze me (hold shift whilst minimising a window – why would anyone bother to program that?). Most software companies to make a song...