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A tale of two customer service experiences

Calling a helpdesk feels like entering the tenth circle of hell and no one does it for fun. However what happens when you do can have a big impact on your opinion of the company, whether you remain as a customer and what you say to your friends and colleagues. Two...

Backup, Backup, Backup

We all know that we should back up. We have all heard stories of people losing their thesis, homework, whatever without having a backup. But, still, do you have an adequate backup strategy? One of the reasons that I like OS X is that backup is easy using Time Machine....

Learn to code

More inspiration from Lifehacker, this time on writing code. I wrote my first code in 1982 on an Apple II (with a whopping 16kb memory) using BASIC. Since then I have very occasionally dabbled with other languages including Pascal, Visual Basic, macro and script...

Internet phone

Years ago I bought a Linksys thingy to connect to a voice over internet phone (VoIP) service. For reasons I cannot now recall I never completed the project but over the last couple of weeks demand for this surfaced and so I set to …. Step 1: internet phone...