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A tale of two customer service experiences

Calling a helpdesk feels like entering the tenth circle of hell and no one does it for fun. However what happens when you do can have a big impact on your opinion of the company, whether you remain as a customer and what you say to your friends and colleagues. Two...

Time Machine: love it/hate it

Backups, we all know we should and many of us neglect them because it is too fiddly, too slow, too much trouble, whatever. One of the things that I love about OS X is Time Machine, Apple’s built-in proprietary backup software, because it runs in the background...